The Nigerian National Petroleum Company Retail Limited has sanctioned staff at one of its filling stations in Ikorodu, Lagos, after a pump attendant was caught on video allegedly attempting to swindle a customer.
PUNCH Online reports that a man, in a viral video, had confronted the attendant for selling petrol below the amount paid by the customer.
In a statement via its official X handle on Friday, the company said the video, which has been circulating on social media, prompted an immediate investigation that confirmed the incident took place at its Ikorodu outlet.
Describing the conduct as “unacceptable” and contrary to its values of integrity, transparency and customer service excellence, NNPC Retail said it had taken decisive action in line with its sanction grid.
“The pump attendant involved has been disengaged, the station manager suspended, and a formal warning letter issued to the dealer,” the statement read.
The company thanked the public for its vigilance and urged customers to continue reporting such incidents via the customer service numbers and email addresses displayed at its stations.
It also promised to maintain strict enforcement of compliance with operational standards across its network nationwide.
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