NEED TO KNOW

• Two United Airlines planes “made contact” on the tarmac in Houston on Tuesday, the carrier has confirmed

• The incident caused an over two-hour delay for both flights

• A woman on the flight to Cleveland claims a piece of the aircraft ‘fell off’

Two United Airlines planes “made contact” in Houston on Tuesday night, the company has confirmed. Meanwhile, a passenger onboard is describing the experience in detail.

The incident occurred on the evening of Tuesday, Nov. 18, when two United planes were scheduled to depart George Bush Intercontinental Airport in Texas. According to FlightAware, United flight 544 to Cleveland was scheduled to take off at 6:35 p.m. local time. United flight 2451 to Orlando, Fla. was supposed to depart at 6:43 p.m.

“United flight 544 was preparing to taxi when it made contact with the wing of United flight 2451, which had stopped after just pushing back from the gate,” a United spokesperson shared in a statement with PEOPLE.

Passenger Randi Muck, who was on the Boeing 737-900 to Ohio, tells Cleveland outlet Fox 8 it was a shocking moment.

“It felt like we had run over something heavy. That’s what it felt like. All of us in the back of the plane were like, ‘What was that?,” she says.

Muck says it seemed as though only those sitting in the back of the plane could feel the impact. She credits a woman sitting behind as the one who brought enough attention to the matter.

“The lady behind me was like, ‘Did you see it? Did you see the piece of the plane that fell off?’ “ Muck says.

The fellow passenger kept hitting the call button continuously and told flight attendants she wasn’t comfortable until they stopped to check the plane, Muck tells Fox 8.

According to United, both planes subsequently returned to the gate and “deplaned normally.” No injuries were reported for the Cleveland flight, which carried 101 passengers and six crew, nor the Orlando flight, which carried 73 passengers and six crew.

The airline arranged for new planes to take customers to their final destination. FlightAware reports flight 544 landed at Cleveland Hopkins International Airport at 12:47 a.m. local time the next day, nearly three hours after its scheduled arrival. Meanwhile flight 2451 landed at Orlando International Airport at 12:03 a.m. local time, just over two hours after its scheduled landing.

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In a similar incident back in September, two United planes collided on the tarmac at San Francisco International Airport, the Federal Aviation Administration (FAA) confirmed. at the time

The collision occurred on Sept. 2 in “an area where air traffic controllers do not communicate with flights,” the department said in a statement.

At the time, a United spokesperson confirmed no injuries occurred and the airline arranged for different aircraft to take passengers to their final destination.

Read the original article on People