What's the best airport in Ohio? See which airports rank highest for customer satisfaction

Passengers are having better experiences at airports in North America, according to a recent airport satisfaction survey by J.D. Power. That includes some of Ohio’s airports.

The North America Airport Satisfaction Study evaluated passenger satisfaction across mega, large and medium airports. All three of Ohio’s major airports are considered “medium,” each seeing 4.5 to 9.9 million passengers every year, per the study.

Is John Glenn Columbus International Airport better than Cincinnati/Northern Kentucky International Airport? Or does Cleveland Hopkins International Airport land on top? Here’s what the ranking shows.

Cincinnati/Northern Kentucky International Airport top 10 in best medium-sized airports

The Cincinnati/Northern Kentucky International Airport will be undergoing Elevate CVG, a multi-year terminal modernization program.

When it comes to overall customer satisfaction, respondents ranked Cincinnati/Northern Kentucky International Airport (CVG) No. 10 among medium airports, outperforming both John Glenn Columbus International Airport (CMH) and Cleveland Hopkins International Airport (CLE).

Based on a 1,000-point scale, CVG scored 660 points, which was slightly above the average satisfaction score of 656 for medium airports.

The study examined travelers’ experiences across seven core dimensions (in order of importance) to determine the rankings:

Ease of travel through the airport
Level of trust with the airport
Departure/to airport experience
Food, beverage and retail
Arrival/from airport experience

John Glenn Columbus, Cleveland Hopkins score just below average for customer satisfaction

John Glenn Columbus (CMH) followed CVG in the medium airport rankings with a 639 score that was slightly below average and near the middle of the pack. took the next-highest spot, scoring a slightly lower 639 points. Cleveland Hopkins trailed furthest behind at 611 points, ranking ahead of Edmonton, Canada’s airport.

The J.D. Power ranking notes that of the airports that scored favorably, improvements to airport facilities as well as incorporating local food and beverage brands helped boost traveler experience.